You can delete your KayyaX account at any time, yourself, without contacting us. This page explains how, and what happens to your information when you do.
This applies to all three KayyaX apps, published by KayyaX Technologies Limited:
- KayyaX, the customer app (
com.azuremo.mobile) - KayyaX Rider, for riders (
com.azuremo.rider) - KayyaX Business, for shops and restaurants (
com.azuremo.vendor)
Deleting your account closes it in every KayyaX app you use it with.
Delete your account in the app
- Open the app and sign in.
- Go to Account → Login & Security → Delete account.
- If anything needs finishing first (see below), the app lists it. Otherwise, type DELETE to confirm.
Your account is closed straight away and you are signed out.
Business owners on the web
Shop and restaurant owners can also delete their account from the KayyaX Business web console at vendor.kayyax.com: go to Account, then Delete under Danger Zone.
Delete your account without the app
If you no longer have the app, email privacy@kayyax.com with the subject “Delete my account”. Send it from the email address on your account, or tell us the phone number you signed up with so we can confirm the account is yours. We handle these requests within 30 days.
Before you can delete
So that nobody loses money or is left mid-delivery, an account cannot be closed while it has:
- a delivery or ride still in progress, as a customer or as a rider;
- a shop order that has not yet been delivered or cancelled, as a buyer or as the shop;
- money in your KayyaX wallet (withdraw or spend it first);
- unpaid commission owed to KayyaX.
The app tells you exactly which of these applies before you confirm.
What is deleted
- Your name, phone number, profile photo and saved address are removed from your profile.
- Your sign-in details are erased and the account is locked permanently, so nobody can sign in to it again.
- Your notification and marketing preferences are switched off and your devices stop receiving notifications.
- Riders: your rider account is closed and your live location is removed.
- Business owners: your shop is closed and can no longer trade, and any staff accounts you added lose access to it. If you work as staff at a shop, your access to that shop ends.
What we keep, and why
Some records have to be kept by law even after an account is deleted. They stay attached to an account that no longer carries your name or contact details, and are not used for marketing.
- Transaction records: orders, trips and deliveries, payments, refunds, payouts and receipts are kept for a minimum of 7 years to comply with tax and financial regulations in Ghana. A shop’s sales records are also the other side of every receipt its customers hold.
- Identity verification records for riders and business owners are kept for 5 years after the account is closed.
- We may also keep information needed for an ongoing dispute, to prevent fraud, or where the law otherwise requires it.
For more detail, including how long other information is kept, see sections 5 and 7.3 of our Privacy Policy.
Questions
Email privacy@kayyax.com.